Cleamex LLC Refund and Returns Policy
At Cleamex LLC, we are committed to maintaining the highest standards of professionalism and customer satisfaction. Our Refund and Returns Policy is designed to provide clarity, transparency, and fairness in all transactions. This policy strictly adheres to California and Sonoma County laws and reflects the best practices within the cleaning industry.
1. Overview
We strive to deliver exceptional janitorial and cleaning services tailored to meet the specific needs of our clients. However, we recognize that certain situations may arise where a refund or return is requested. This policy outlines the circumstances under which a refund or return may be applicable, the procedures for resolving issues, and our compliance with California’s consumer protection laws. It is important to note that refunds are not guaranteed, but we are committed to addressing any concerns professionally and promptly.
2. Additional Non-Returnable Items
Certain products and services are not eligible for returns or refunds due to the nature of our industry and regulatory guidelines:
• Personalized Cleaning Services: Custom cleaning packages or services that are tailored to a client’s specific needs are non-refundable once performed.
• Consumables: Cleaning supplies or products purchased through Cleamex LLC (e.g., soap, paper towels, disinfectants) are non-returnable if used or partially opened.
• One-Time Services: Janitorial services rendered for one-time events are final, and refunds are not issued unless there is a breach of contract or failure to perform services as agreed.
We do not offer refunds for services completed to industry standards unless evidence is provided that Cleamex LLC failed to meet the agreed-upon service level.
3. Late or Missing Refunds
If you are entitled to a refund, the following procedures apply:
• Processing Time: Refunds may take up to 14 business days from the approval date to be processed and returned to your original payment method.
• Banking Delays: Please check with your financial institution, as there can be delays in the posting of refunds depending on your bank’s processing time.
• Escalation Procedure: If a refund has not been received after 14 business days, please contact us at support@cleamexllc.com with proof of the original request, and we will expedite the investigation.
4. Sales Items
Refunds for discounted or promotional services will be calculated based on the actual amount paid during the sale period. No refunds will be provided for services or products purchased during a sale unless the service was not performed or the product is defective.
For items purchased at a sale or discount price:
• Refunds will be issued based on the sale price only, not the original price.
• The standard return process applies, and there are no refunds for personal preference changes or late cancellations.
5. Exchange Policy
While we do not offer exchanges for services once rendered, we do offer corrections or re-cleaning for services that do not meet expectations. Clients must report any dissatisfaction within 24 hours of the completed service, and we will arrange for a follow-up cleaning to address the concerns.
For physical products purchased from Cleamex LLC:
• Defective or Damaged Items: If an item is found to be defective or damaged upon receipt, you may request an exchange for the same item. Requests must be submitted within 7 days of receiving the product.
6. Gifts
If a product or service was purchased as a gift, and the recipient is not satisfied, refunds will be issued to the original purchaser unless otherwise specified at the time of purchase. If the service was part of a gift package:
• Refunds will only be issued to the original payment method.
• Gift Credits: If an item or service was marked as a gift, the recipient may receive a credit to use toward future Cleamex LLC services, provided the complaint is valid.
7. Shipping Returns (For Physical Products)
If returning a product purchased through Cleamex LLC:
• Shipping Costs: Customers are responsible for covering the shipping costs of returning the item unless the product is defective or damaged.
• Non-Refundable Shipping Fees: Shipping fees are non-refundable. The cost of return shipping will be deducted from your refund unless the item was damaged or defective upon arrival.
• Trackable Shipping: We recommend using a trackable shipping method or purchasing shipping insurance. Cleamex LLC is not responsible for lost return shipments.
• Return Address: Items must be shipped to our designated return address, which will be provided after contacting customer support.
8. Need Help?
If you have any questions or need assistance with refunds, returns, or any issues related to our services, our customer service team is here to help. Please contact us:
• Email: support@cleamexllc.com
• Phone: (855) 534-4827
9. California & Sonoma County Compliance
Cleamex LLC is fully compliant with California Civil Code Section 1723, which requires businesses to clearly post their refund and return policies. We also adhere to:
• California Business and Professions Code Sections 17500-17509: Cleamex LLC does not engage in misleading advertisements or claims about our services or refund policies.
• California Song-Beverly Consumer Warranty Act: We comply with all warranty and service contract requirements to ensure customer protection.
In addition, Cleamex LLC operates in full compliance with Sonoma County consumer protection laws. This includes providing clear, written contracts for all services and offering fair remedies in the event of service disputes.
10. Other Important Terms
We take pride in being transparent and fair with our clients. Additional terms related to the cleaning industry include:
• Property Access: The client must provide adequate access to the premises for scheduled services. If Cleamex LLC is unable to perform services due to lack of access, the full service fee may still be charged.
• Insurance: Cleamex LLC carries comprehensive liability insurance to cover damages directly caused by our cleaning staff. Claims for damages must be submitted within 48 hours of service completion.
• Force Majeure: Cleamex LLC is not liable for service interruptions due to natural disasters, government actions, or other events outside of our control.
Conclusion
Our Refund and Returns Policy is designed to provide clear, fair, and legally compliant procedures for resolving disputes and processing refunds. We adhere to the highest standards in the cleaning industry to ensure client satisfaction while complying with all relevant laws and regulations. If you have any further questions or concerns, our team is always ready to assist.
Cleamex LLC
Bay Area, California
Contact Us: (855) 534-4827
Email: support@cleamexllc.com